- Receive 10% off with your first order with code Africa
We offer reliable shipping services through USPS, UPS (for larger items), and DHL for international orders. Our goal is to deliver your items quickly and safely, no matter where you are in the world.
We ship Worldwide!
Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped promptly, and you will receive a confirmation email with tracking information.
Our shipping costs are calculated using a flat rate plus a 10% fee. Below are the flat rates for each region:
Example Calculation: For an order shipping to Europe, the cost would be $20 + 10% of the total order value.
Please note that these times are estimates and may vary due to customs processing, weather conditions, or other unforeseen circumstances.
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your package’s progress until it reaches your doorstep.
International customers are responsible for any customs duties, taxes, or fees that may apply upon arrival in your country. Please check with your local customs office for more information.
We hope you love your purchase! However, if you need to return or exchange an item, please contact us at [email protected] within 14 days of receiving your order. Please note that the customer is responsible for return shipping costs, and the item must be in its original condition.
Shipping Restrictions If we are unable to ship to your location, you will be notified at checkout or through an email shortly after checkout and will be fully refunded to the original method of payment.
If you have any questions or need further assistance, don’t hesitate to reach out to us at [email protected]. We’re here to help!
Exchanges (if applicable)
At Mother Africa Arts, we prioritize exchanges over returns whenever possible.
We will gladly replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. For any further inquiries or assistance with your exchange, our team is here to help.
Eligibility for Exchange:
– Exchanges are accepted only in the case of damaged or defective items.
– Items must be returned within 14 days of the delivery date.
– Items must be unused, and in their original condition with all tags and packaging intact.
Return and Exchange Process:
1. Contact Us: Email our customer service team at [email protected] with your order number, the item(s) you wish to exchange, and the reason for the exchange, including photos of the damaged or defective item(s).
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and return instructions.
3. Packing and Shipping: Pack the item(s) securely in the original packaging or a suitable alternative. Include the RA number inside the package. Ship the package to the provided return address using a trackable shipping method.
Return Shipping Costs:
– Customers are responsible for return shipping costs.
– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds:
– Once your return is received and inspected, we will send you an email notification.
– Approved returns will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
– Please note that original shipping charges are non-refundable.
Late or Missing Refunds (if applicable):
If you have not received a refund yet, please follow these steps:
1. Check Your Bank Account: Ensure that the appropriate amount of days has elapsed and then check your bank account again.
2. Contact Your Bank: Verify with your bank or account owner to clarify their policy on returned funds. There may be a processing time before a refund is posted.
3. Contact Your Credit Card Company: Sometimes it takes additional time for the refund to be officially posted.
4. Follow Up with Your Bank Again: If the refund still does not appear, contact your bank to ensure there are no delays on their end.
5. Contact Us: If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected]. We are here to help resolve the issue as quickly as possible.
Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage or defect. We will arrange for a replacement or refund.
Non-Returnable Items:
– Items that have been used, altered, or damaged by the customer.
– Custom or personalized items.
– Wood Carvings
– Beads.
Unique Characteristics:
– Please note that due to the handmade nature of our products and their origins from different continents around the world, items may have minor nicks and blemishes. These imperfections contribute to the unique characteristics and authenticity of each piece.
Contact Information:
For any questions or concerns regarding your return, please contact our customer service team at:
– Email: [email protected]
At Mother Africa Arts, we value your business and are committed to providing exceptional customer service. Thank you for shopping with us!
At Mother Africa Arts, we are dedicated to providing our customers with the highest quality imports from Africa. Our commitment to excellence ensures that every product we offer meets our rigorous standards for quality, durability, and beauty.
Our Standards:
Handcrafted Excellence:
Thorough Inspection:
Ethical Sourcing:
Sustainable Materials:
Authentic and Unique:
Customer Satisfaction:
Continuous Improvement:
At Mother Africa Arts, we believe in offering the best quality imports that celebrate the artistry and cultural heritage of Africa. Thank you for choosing us, and we look forward to providing you with beautiful, unique items that you will love.
Elephant Grass Products Care Instructions
Elephant grass products are known for their durability, but like all natural materials, they require proper care to maintain their beauty and longevity.
Shaping and Maintenance: If your elephant grass product gets wet, simply reshape it as needed. The material is flexible when damp, allowing you to mold it back to its original form. Once shaped, let it air dry completely to retain the desired structure.
Storage: Store your elephant grass items in a cool, dry place away from direct sunlight to prevent fading. Avoid placing heavy objects on top of them to maintain their shape.
Durability: While these products are sturdy, they may naturally fade over time with exposure to light and environmental elements. Regular dusting and occasional gentle cleaning with a damp cloth can help preserve their appearance.
Avoiding Excess Moisture: Although elephant grass can withstand some moisture, it’s best to avoid prolonged exposure to water to prevent weakening of the fibers.
