Refund and Returns Policy

Returns & Exchanges Policy

Our Promise

Every item we sell is handmade by an artisan, often hundreds of miles from each other across West Africa. We inspect every piece before it ships. We want you to love what arrives, and we’ll make it right if you don’t.

Returns & Exchanges Window

You have 14 days from the day your order arrives to request a return or exchange. After 14 days, we are unable to process returns.

What We Accept

  • Items that arrived damaged in transit — we will replace, exchange for a similar piece, or refund. Photos of the damage required.
  • Items that don’t match the description on our website — same as above.
  • Change-of-mind returns on most items: we’ll refund the item price (you cover return shipping).

What We Cannot Accept

  • Custom or personalized items.
  • Items that have been used, washed, worn, or altered.
  • Items shipped more than 14 days ago.

A Note on Handmade Imperfections

Because every piece is hand-crafted, you may notice small variations in color, weave, or finish — these are part of the artistry, not defects. We won’t accept returns for variations that fall within the normal range of handmade work.

How to Start a Return

  1. Email us at [email protected] within 14 days of delivery with your order number and (if applicable) photos of any damage.
  2. We’ll reply within 1-2 business days with return instructions and a Return Authorization (RA) number.
  3. Pack the item carefully and ship it back using a trackable service. Include the RA number inside the box.
  4. Once we receive it (typically 7-10 days after you ship), we’ll process your refund or exchange within 3 business days. Refunds appear on your card within 5-10 business days depending on your bank.

Shipping Costs on Returns

  • Damaged or wrong-item returns: we cover return shipping.
  • Change-of-mind returns: you cover return shipping.
  • Original shipping charges are non-refundable except in the case of damage.

Questions?

Email [email protected] — Hasana, Ahamed, or our team will get back to you within 1-2 business days. We’ve been doing this for over 40 years and we want every customer to feel taken care of.

Shipping Policy

Shipping Policy

We ship worldwide and aim to make checkout simple and fair. Below is everything you need to know.

Shipping Methods

We ship via USPS, UPS (for larger items), and DHL for international orders. Once your order is processed, you’ll receive a confirmation email with tracking.

Processing Time

Orders are typically processed within 1-2 business days. Most orders ship the next business day after that.

Shipping Costs — United States

  • Orders under $100: $10 flat
  • Orders $100–$250: sliding rate between $10 and $20
  • Orders over $250: FREE shipping

Shipping Costs — International

Applies to Europe, Canada, Mexico, Costa Rica, Oceania, and the rest of the world.

  • Orders under $200: $20 flat
  • Orders $200–$400: sliding rate between $20 and $40
  • Orders over $400: $40 flat (capped)

Delivery Times

  • USA: typically 3-7 business days after shipping.
  • Canada / Mexico: typically 7-14 business days.
  • Europe / Oceania / Rest of World: typically 10-21 business days, depending on local customs.

Customs & Duties

International customers are responsible for any customs fees, duties, or import taxes assessed by their country. These charges are not included in our shipping cost.

Lost or Delayed Packages

If your tracking shows no movement for 7+ days (domestic) or 21+ days (international), email [email protected] and we’ll open an investigation with the carrier. We’ll work with you to make it right.

Questions?

Email [email protected] — we typically reply within 1-2 business days.