How Can We Help You?

Accepted Payment Methods

We currently accept payments through PayPal. You can pay with your PayPal balance, a linked bank account, or any major credit or debit card through the PayPal checkout — no PayPal account required.

Secure Transactions

All transactions are processed through PayPal’s encrypted servers. Your payment details are never stored on our website. PayPal is PCI-DSS compliant and uses bank-level security to protect every purchase.

Currency

All prices are listed in US Dollars (USD). International customers will see the equivalent in their currency at the PayPal checkout.

Questions?

Email [email protected] if you have any questions about payments. We’re expanding our payment options soon to include direct credit and debit card checkout.

Shipping Methods

We ship via USPS, UPS (for larger items), and DHL for international orders. Once your order is processed, you’ll receive a confirmation email with tracking.

Processing Time

Orders are typically processed within 1-2 business days. Most orders ship the next business day after that.

Shipping Costs — United States

• Orders under $100: $10 flat
• Orders $100–$250: sliding rate between $10 and $20
• Orders over $250: FREE shipping

Shipping Costs — International

Applies to Europe, Canada, Mexico, Costa Rica, Oceania, and the rest of the world.

• Orders under $200: $20 flat
• Orders $200–$400: sliding rate between $20 and $40
• Orders over $400: $40 flat (capped)

Delivery Times

• USA: typically 3-7 business days after shipping.
• Canada / Mexico: typically 7-14 business days.
• Europe / Oceania / Rest of World: typically 10-21 business days, depending on local customs.

Customs & Duties

International customers are responsible for any customs fees, duties, or import taxes assessed by their country.

Our Promise

Every item we sell is handmade by an artisan, often hundreds of miles from each other across West Africa. We inspect every piece before it ships. We want you to love what arrives, and we’ll make it right if you don’t.

Returns & Exchanges Window

You have 14 days from the day your order arrives to request a return or exchange. After 14 days, we are unable to process returns.

What We Accept

• Items that arrived damaged in transit — we’ll replace, exchange, or refund. Photos of the damage required.
• Items that don’t match the description on our website.
• Change-of-mind returns on most items: we’ll refund the item price (you cover return shipping).

How to Start a Return

1. Email [email protected] within 14 days of delivery with your order number and (if applicable) photos of any damage.
2. We’ll reply within 1-2 business days with return instructions and a Return Authorization (RA) number.
3. Pack the item carefully and ship it back using a trackable service.
4. Once we receive it, we’ll process your refund or exchange within 3 business days.

For the complete policy, see our Refund and Returns Policy.

Quality and Standards

At Mother Africa Arts, we are dedicated to providing our customers with the highest quality imports from Africa. Our commitment to excellence ensures that every product we offer meets our rigorous standards for quality, durability, and beauty.

Our Standards:

Handcrafted Excellence:

• Each item in our collection is handmade by skilled artisans who are passionate about their craft. We take pride in the unique, individual characteristics that only handcrafted products can offer.

Thorough Inspection:

• We meticulously inspect every product to ensure it meets our high standards. Our quality control process includes a detailed examination of materials, craftsmanship, and finishing touches to guarantee that only the best items make it to our store.

Ethical Sourcing:

• Our products are sourced directly from local artisans across the African continent. We are committed to fair trade practices and ensure that our artisans are compensated fairly for their exceptional work.

Sustainable Materials:

• Many of our items are made from natural or recycled materials, reflecting our commitment to sustainability and environmental responsibility. This not only supports local economies but also helps preserve the environment.

Authentic and Unique:

• Each piece in our collection is a testament to the rich cultural heritage and artistic traditions of Africa. The minor nicks and blemishes you may find are a testament to the handmade nature of our products, adding to their authenticity and unique charm.

Customer Satisfaction:

• We strive to exceed our customers’ expectations by offering products that are not only beautiful and unique but also built to last. Our goal is to provide you with exceptional products that you can cherish for years to come.

Continuous Improvement:

• We are always seeking ways to improve our products and services. Your feedback is invaluable to us, and we welcome any suggestions to help us maintain our high standards.

At Mother Africa Arts, we believe in offering the best quality imports that celebrate the artistry and cultural heritage of Africa. Thank you for choosing us, and we look forward to providing you with beautiful, unique items that you will love.

Elephant Grass Products Care Instructions

Elephant grass products are known for their durability, but like all natural materials, they require proper care to maintain their beauty and longevity.

1. Shaping and Maintenance: If your elephant grass product gets wet, simply reshape it as needed. The material is flexible when damp, allowing you to mold it back to its original form. Once shaped, let it air dry completely to retain the desired structure.

2. Storage: Store your elephant grass items in a cool, dry place away from direct sunlight to prevent fading. Avoid placing heavy objects on top of them to maintain their shape.

3. Durability: While these products are sturdy, they may naturally fade over time with exposure to light and environmental elements. Regular dusting and occasional gentle cleaning with a damp cloth can help preserve their appearance.

4. Avoiding Excess Moisture: Although elephant grass can withstand some moisture, it’s best to avoid prolonged exposure to water to prevent weakening of the fibers.