At Mother Africa Arts, we take pride in the quality and uniqueness of our products. Since each item is handcrafted and often one-of-a-kind, we do not typically accept returns. However, we understand that exceptional circumstances may arise.

We want you to be satisfied with your purchase and will do our best to work with you on the return/exchange of your product. If you are not satisfied with your purchase, please contact us so we may assist you. Exchanges are accepted within 14 days of purchase if an item is found to be damaged or defective. Exchanges will be offered for the same item or as similar to the item as we can get, as these are handmade and one-of-a-kind items, each with its unique characteristics. To be eligible for an exchange, the item must be in its original, unused/unworn (where applicable) condition and be in the same condition it was in when received by the buyer.

Exchanges (if applicable)

At Mother Africa Arts, we prioritize exchanges over returns whenever possible.

We will gladly replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected]. For any further inquiries or assistance with your exchange, our team is here to help.

Eligibility for Exchange:
– Exchanges are accepted only in the case of damaged or defective items.
– Items must be returned within 14 days of the delivery date.
– Items must be unused, and in their original condition with all tags and packaging intact.

Return and Exchange Process:
1. Contact Us: Email our customer service team at [email protected] with your order number, the item(s) you wish to exchange, and the reason for the exchange, including photos of the damaged or defective item(s).
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and return instructions.
3. Packing and Shipping: Pack the item(s) securely in the original packaging or a suitable alternative. Include the RA number inside the package. Ship the package to the provided return address using a trackable shipping method.

Return Shipping Costs:
– Customers are responsible for return shipping costs.
– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds:
– Once your return is received and inspected, we will send you an email notification.
– Approved returns will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
– Please note that original shipping charges are non-refundable.

Late or Missing Refunds (if applicable):

If you have not received a refund yet, please follow these steps:
1. Check Your Bank Account: Ensure that the appropriate amount of days has elapsed and then check your bank account again.
2. Contact Your Bank: Verify with your bank or account owner to clarify their policy on returned funds. There may be a processing time before a refund is posted.
3. Contact Your Credit Card Company: Sometimes it takes additional time for the refund to be officially posted.
4. Follow Up with Your Bank Again: If the refund still does not appear, contact your bank to ensure there are no delays on their end.
5. Contact Us: If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected]. We are here to help resolve the issue as quickly as possible.

Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a photo of the damage or defect. We will arrange for a replacement or refund.

Non-Returnable Items:
– Items that have been used, altered, or damaged by the customer.
– Custom or personalized items.
– Wood Carvings
– Beads.

Unique Characteristics:
– Please note that due to the handmade nature of our products and their origins from different continents around the world, items may have minor nicks and blemishes. These imperfections contribute to the unique characteristics and authenticity of each piece.

Contact Information:
For any questions or concerns regarding your return, please contact our customer service team at:
– Email: [email protected]

At Mother Africa Arts, we value your business and are committed to providing exceptional customer service. Thank you for shopping with us!